Postage Update 💌
Firstly, it's TWO WEEKS until Christmas!
Officially, second class Royal Mail last post as per their website is not until the 18th of December. However, in some areas they are really struggling, with some parcels taking two weeks to arrive. It is a little bit of a lottery if a parcel is delayed it seems, as some parcels going 100s of miles are taking two days, but one going just 7 miles up the road took nearly two weeks. 90% of the time, parcels are delivered in a reasonable timescale, of course we want it to be 100%, but we have to keep adapting and stay positive.
We are continuing to post until the 18th, but this is at your own risk I'm afraid as we couldn't possible predict the timescale. Unfortunately. we cannot claim for a late parcel until 10 working days, so please keep that in mind as it takes us past Christmas.
On a positive note, every parcel sent from today, we've added this cute little sticker from Santa. Just in case.
Don't forget if you're local, you can collect from us in Rotherham (Parkgate Area)
And finally, Chloe is on customer service day and night to help with any questions you may have, but as you can imagine, it's a little chocca block. Please don't take to our reviews before giving us a chance as these are very damaging to our little online business, and we're really trying our best to adapt to the snowballs Royal Mail are throwing at us