Shipping & Returns


We will try our best to accommodate any shipping needs. 

We have shipped thousands of parcels across the UK. However, we are new to the overseas market and advise customers that postage rates are subject to change and will work hard to accommodate the best rate. In the unlikely event that postage rates change to your country, we will discuss options to best accommodate your shipping needs.

Our overseas shipping is based on weight which is automatically calculated at checkout. 

 


SHIPPING TO UK

We use Royal Mail second class for all of our standard parcels. Shipping across the UK is a flat fee of £3.95 no matter how much you order!  

As Royal Mail only let us ship up to 2kg per box, you may find that your order is split over two boxes. Anything that is over 4kg will be sent via our courier iPostParcels (UK Mail). 

All of our products are handmade; we specify 7-10 working days from you ordering, to your product reaching you. We aim to beat this wherever we can. If you need your product sooner, please message us on our Facebook page and we'll let you know if we can achieve this. 

 


SHIPPING TO EUROPE

We have a selection of countries that we ship to across Europe. Don't worry if you can't see yours, we can sure get a price for you!

We process all orders within 48 hours* of payment cleared and orders travel via our courier iPostParcels (UK Mail). 

France 3 - 4 Days £13.45
Belgium 2 - 3 Days £10.45
Luxembourg 2 - 3 Days £10.45
Spain 3 - 4 Days £ 13.45
Portugal 5 - 6 Days £21.45
Austria 3 - 4 Days £10.45
Denmark 3 - 4 Days £21.45
Germany 2 - 3 Days £10.45
Italy 3 - 4 Days £13.95
Netherlands 2 - 3 Days £10.45
Bulgaria 6- 7 Days £28.45
Czech Republic 3 - 4 Days £13.95
Finland 3 - 4 Days £21.45
Hungary 3 - 4 Days £13.95
Poland 3 - 4 Days £21.45
Sweden 3 - 4 Days £21.45

 


SHIPPING TO REST OF THE WORLD

We welcome any customers from any country. Please email direct for a quote if you can't find your country on our lists and we can assess and quote you a shipping price.

We process all orders within 48 hours* of payment cleared and orders travel via our courier iPostParcels (UK Mail).

 


RETURNS

If your product is not to the standard you were expecting we will happily refund the full transaction with photo evidence or return of order. 

You are welcome to return any products within two weeks of purchasing for a full refund on each product as long as the product still remains in the condition it was bought when returned. We do not refund postage unless the products are faulty so please be aware of possible return costs.

 


DAMAGES IN TRANSIT

There's nothing worse than receiving a bath bomb that has turned to dust because somewhere along it's travels it faced a traumatic experience. We will happily refund or credit your account for any damages with photo evidence or return of order.

 

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Email Us at:

chloe@prettysuds.co.uk